The following guideline applied to orders where customers received :Ĭustomers receiving will be credited the full purchase price of all products returned if their entire order is returned for a refund.Ĭustomers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return. Please keep in mind that charges are not refundable.Ĭharges are nonrefundable, except in the event of a packing error. Laser Toner Cartridges - If you are not fully satisfied with your laser toner cartridge or find it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. If you are having difficulties with your cartridge after refilling, please email to us as most problems can be fixed over the phone. Please keep in mind that charges are not refundable. Refill Kits - Opened refill kits may be returned within 365 days of purchase for a replacement kit or a full refund of the purchase price. Unopened cartridges, refill kits, or cartridge recycling mailers may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please email to us and we will be able to set up a reshipment and return label for the problematic cartridges.
Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit. For Xerox Phaser 3010/3040/Workcentre 3045 printerĪll of our products are backed by a full one year 100% satisfaction guarantee.
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